Refund policy

Refund & Returns Policy

At Crumb Get Stuffed, every order is freshly prepared and packed with care before making its way to you. As our cookies are perishable food products, we are unable to accept returns or provide refunds for change of mind.

Change of Mind

Due to the perishable nature of our products, we do not offer refunds, returns or exchanges if you:

Change your mind after your order has been prepared or dispatched
Order the incorrect flavour or quantity
No longer want the order
Do not enjoy a flavour or texture based on personal preference

Please check your order carefully before completing your purchase.

Damaged or Incorrect Orders

We take great care when preparing and packaging your cookies. However, once your parcel is with the courier, some movement during transit may occur.

Minor cracking, movement, melting or cosmetic damage that does not affect the overall quality or safety of the product may not qualify for a refund.

If your order arrives significantly damaged, incorrect, or there is another issue with your order, please contact us within 24 hours of delivery.

Please provide:

Your order number
A description of the issue
Clear photos of the cookies
Photos of the packaging and shipping box where relevant

We will assess the issue and, where appropriate, may offer a replacement, store credit or refund.

Please do not discard the affected products or packaging until we have reviewed your claim.

Shipping Delays

We use third-party delivery and courier services for Australia-wide shipping. Delivery timeframes provided at checkout are estimates and may be affected by circumstances outside our control.

We are not responsible for delays caused by courier networks, weather, public holidays, incorrect delivery information supplied by the customer or other circumstances outside our reasonable control.

However, if your order is lost, significantly delayed or arrives in a condition that makes the cookies unsuitable for consumption, please contact us so we can review the situation with you.

Incorrect Addresses & Unsuccessful Delivery

Customers are responsible for providing a complete and accurate delivery address when placing an order.

We cannot guarantee a refund or replacement where an order cannot be delivered, is delivered incorrectly, or is returned to sender because incorrect or incomplete delivery information was provided.

If you notice an error in your delivery details, please contact us as soon as possible. We will do our best to update the address before dispatch, but changes cannot be guaranteed once an order has been processed or shipped.

Food Allergies

Our cookies are prepared in an environment where gluten, wheat, dairy, eggs, soy and nuts may be present.

Customers are responsible for reviewing product and allergen information before purchasing. If you have a serious food allergy, we recommend contacting us before placing an order.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

If your order has already been prepared, baked, packed or dispatched, we may be unable to cancel or refund your order due to the perishable and made-to-order nature of our products.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

Where goods are faulty, unsafe, not as described or otherwise fail to meet a consumer guarantee, you may be entitled to a remedy under Australian Consumer Law.

Contact Us

If there is an issue with your order, please contact contact@crumbgetstuffed.com with your order number and relevant photos.

We genuinely want you to enjoy your cookies and will always do our best to resolve genuine order issues fairly.

Refund policy

Refund & Returns Policy

At Crumb Get Stuffed, every order is freshly prepared and packed with care before making its way to you. As our cookies are perishable food products, we are unable to accept returns or provide refunds for change of mind.

Change of Mind

Due to the perishable nature of our products, we do not offer refunds, returns or exchanges if you:

Change your mind after your order has been prepared or dispatched

Order the incorrect flavour or quantity

No longer want the order

Do not enjoy a flavour or texture based on personal preference

Please check your order carefully before completing your purchase.

Damaged or Incorrect Orders

We take great care when preparing and packaging your cookies. However, once your parcel is with the courier, some movement during transit may occur.

Minor cracking, movement, melting or cosmetic damage that does not affect the overall quality or safety of the product may not qualify for a refund.

If your order arrives significantly damaged, incorrect, or there is another issue with your order, please contact us within 24 hours of delivery.

Please provide:

Your order number

A description of the issue

Clear photos of the cookies

Photos of the packaging and shipping box where relevant

We will assess the issue and, where appropriate, may offer a replacement, store credit or refund.

Please do not discard the affected products or packaging until we have reviewed your claim.

Shipping Delays

We use third-party delivery and courier services for Australia-wide shipping. Delivery timeframes provided at checkout are estimates and may be affected by circumstances outside our control.

We are not responsible for delays caused by courier networks, weather, public holidays, incorrect delivery information supplied by the customer or other circumstances outside our reasonable control.

However, if your order is lost, significantly delayed or arrives in a condition that makes the cookies unsuitable for consumption, please contact us so we can review the situation with you.

Incorrect Addresses & Unsuccessful Delivery

Customers are responsible for providing a complete and accurate delivery address when placing an order.

We cannot guarantee a refund or replacement where an order cannot be delivered, is delivered incorrectly, or is returned to sender because incorrect or incomplete delivery information was provided.

If you notice an error in your delivery details, please contact us as soon as possible. We will do our best to update the address before dispatch, but changes cannot be guaranteed once an order has been processed or shipped.

Food Allergies

Our cookies are prepared in an environment where gluten, wheat, dairy, eggs, soy and nuts may be present.

Customers are responsible for reviewing product and allergen information before purchasing. If you have a serious food allergy, we recommend contacting us before placing an order.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

If your order has already been prepared, baked, packed or dispatched, we may be unable to cancel or refund your order due to the perishable and made-to-order nature of our products.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

Where goods are faulty, unsafe, not as described or otherwise fail to meet a consumer guarantee, you may be entitled to a remedy under Australian Consumer Law.

Contact Us

If there is an issue with your order, please contact contact@crumbgetstuffed.com with your order number and relevant photos.

We genuinely want you to enjoy your cookies and will always do our best to resolve genuine order issues fairly.